REACH OUT TO US
We are always learning and we know we can always be better. Please reach out with any questions or concerns, or even ideas about your purchase and we will do our very best to make it right. We want the products you buy from us to last a very long time, and even better if they can be handed down to the next angler in line.
EMAIL US
SHIPPING
Free shipping is available on orders that total $75 or more. This offer is only available within the continental United States.
Shipping costs are determined by an item's size, weight, shipping method and delivery address. We will show an estimated shipping cost in your final shopping cart. If you select an alternative shipping method, an APO/FPO address or an address outside the continental United States, your actual shipping may be higher.
In-stock merchandise will normally arrive 3-6 days after the order is received. Orders are shipped via UPS ground or USPS. Tracking information will be e-mailed to you. We offer ground shipping to the United States, Alaska, and Hawaii.
RETURNS
We stand by our products. If you are unsatisfied with your order, there is a manufacturing defect on any of our products, or you have received a product that has been damaged during shipping, please submit a request using the button below including any details of your return. Upon receipt of your request, we will send instructions on how to best return or exchange your goods. There will be no charge for the return or exchange and we will get a replacement to you as soon as possible. For more information on our return policy, email support@swate.com